Terms & Conditions
These terms apply when you book a session, hold a membership, buy something from the boutique, or use formcoastalclub.com. By doing any of those things, you agree to them. In these terms, "Form," "we," and "us" mean Form Coastal LLC, a Delaware limited liability company. "You" means the person booking, purchasing, or visiting.
Please read section 9 (health and risk) and section 4 (self-guided access) carefully. They matter more than the rest.
1. WHO CAN BOOK
You must be 18 or older to hold an account, book a session, or use self-guided access. Guests aged 16 and 17 may attend instructor-led classes only, and only with a waiver signed by a parent or legal guardian. They may not use self-guided access or the sauna. We do not admit anyone under 16 to the studio floor. Accounts are personal. You may not share your login, booking, or door access with anyone else.
2. BOOKING AND PAYMENT
Bookings are made through our booking platform. A session is confirmed when payment or a valid credit is applied — not when a request is submitted. We take payment at the time of booking. Card details are held by our payment providers, not by us. We never see or store your full card number. If a price is listed incorrectly on our site or in the studio, we may correct it and will contact you before charging a different amount.
3. INSTRUCTOR-LED CLASSSES
Arrival. Doors open ten minutes before each class and close five minutes after it begins. If you arrive after the doors close, we cannot admit you. This is for the safety and focus of the room, not to be difficult.
Cancellation. You may cancel a booking up to 12 hours before the start time and your credit returns to your account. Inside 12 hours, the session is used.
No-shows. A missed session without cancellation is treated as used. Members who repeatedly no-show may have booking privileges limited.
Waitlists. If a class is full you may join the waitlist. If a space opens, we will notify you and hold it.
Changes and cancellations by us. Occasionally we need to cancel or reschedule a class — weather, illness, or equipment. We will notify you as early as we can and return the credit to your account. We do not offer compensation beyond the returned credit.
4. SELF-GUIDED ACCESS
Self-guided sessions are unstaffed. No instructor is present. This is the most important thing to understand about them.
To book self-guided access you must:
-
have completed at least 1 instructor-led sessions with us, or a one-time orientation with a Form instructor
-
be 18 or older
-
have a signed liability waiver on file
While using self-guided access:
-
your access code is personal and non-transferable. Do not share it, do not let anyone else in, and do not hold the door
-
you may not bring a guest, a child, or a pet
-
you may only use equipment covered in your orientation
-
you must reset the reformer and wipe down equipment before leaving
-
you may not instruct or coach another person in the space
-
if equipment appears damaged, do not use it — text us
If you share access with someone who is not a booked member, we may end your membership without refund. This is a safety rule, not a commercial one.
You accept that no staff member will be present to assist you, correct your form, or respond immediately in an emergency.
5. MEMBERSHIPS
-
Auto-renewal. Memberships renew automatically on the same day each month until you cancel. We disclose the price, billing date, and renewal terms before you sign up, and you confirm them at checkout.
-
Cancelling. You can cancel your membership at any time, online, in your account — the same way you signed up. No phone call, no email required, no retention conversation. Cancellation takes effect at the end of your current paid period. We do not pro-rate partial periods.
-
Unused sessions. Membership credits do not roll over unless the membership terms say so.
6. CLASS PACKS, CREDITS, AND GIFT CARDS
Class packs expire 6 months from purchase. Credits are non-transferable and cannot be shared between accounts. Packs and memberships are non-refundable once a session has been used. If you have not used any part of a pack, contact us within 7 days of purchase and we will refund it. Gift cards do not expire and are not redeemable for cash.
7. THE SAUNA
Sauna sessions are 15 minutes and included with all classes. Please:
-
do not use the sauna alone if you have any medical condition affecting heat tolerance
-
do not use oils, lotions, or scented products inside
-
do not use it while pregnant, unwell, dehydrated, or after drinking alcohol
-
leave immediately if you feel faint, dizzy, or unwell
Infrared sauna use carries risks including overheating, dehydration, fainting, and burns. If you are pregnant, or have a heart condition, low or high blood pressure, diabetes, a neurological condition, or any implanted medical device, speak to your doctor before using it. We are not qualified to advise you on this.
8. THE BOUTIQUE
Returns. Unworn items with tags attached may be returned within 7 days with proof of purchase for a refund to the original payment method. Grip socks, undergarments, and sale items are final sale.
Third-party brands. Products we carry are made by their respective brands. Manufacturer warranties are handled by the brand, and we will help you contact them.
Availability. Stock is limited and we cannot guarantee availability of any item.
9. HEALTH AND RISK
Pilates, reformer equipment, and heat exposure involve physical risk, including risk of serious injury. We are not medical providers. Nothing we say — in class, in writing, or in conversation — is medical advice, physical therapy, or diagnosis. Speak with your doctor before beginning, especially if you are pregnant, recovering from injury or surgery, or managing a medical condition. You must tell us about any injury, condition, or pregnancy that could affect your safety in class, and update us if it changes. You are responsible for working within your own limits and stopping when something does not feel right. Before your first session you must sign our Release of Liability, Assumption of Risk and Health Acknowledgment. It is a separate document and it governs over these terms on matters of injury and risk.
10. CONDUCT AND THE SPACE
We want the studio to feel calm. That requires a few things:
-
phones silent, and no phone calls in the studio or sauna
-
grip socks required on the reformer
-
no filming or photographing other people, ever, in any part of the studio, changing area, or sauna
-
clean equipment, returned to its starting position
We may refuse entry or end a membership, without refund, for behaviour that is unsafe, abusive toward staff or members, or that repeatedly disregards these terms. This is rare and we will always speak with you first where the situation allows.
11. PHOTOGRAPHY BY US
We photograph and film in the studio for our own marketing. We will always tell you before we shoot and you can decline — it will never affect your booking or standing with us. If you would prefer never to appear in our material, tell us once and we will note it on your account permanently.
12. COMMUNICATIONS
Email. When you create an account we will send you messages about your bookings, payments, and account. These are not marketing and you cannot opt out of them while you hold an account.
Marketing email. We only send marketing email if you have opted in. Every message has an unsubscribe link.
Text messages. We only send text messages if you have separately agreed to receive them. Message and data rates may apply. Reply STOP to any message to stop receiving them, or HELP for assistance. Consent to marketing texts is never a condition of purchase.